In my 25+ years of experience and having trained thousands of leaders, I have found that managing teams is one of the biggest challenges they face. Many leaders struggle with getting their team members to perform to the best of their ability. So, why is this the
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After facilitating training courses to thousands of retail leaders over the past 25+ years and spending a lot of time in stores, one of the biggest weaknesses I have witnessed is their lack of ability to provide effective feedback. A number of leaders are very hesitant to
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I have been talking about the need for retailers to embrace technology for some time now and every year this becomes even more essential. With the rapid advances in technology, every retailer has to be across these innovations just to stay competitive. Three trends that have been
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We’ve all been there before: something about the service we received wasn’t quite up to par, and we think it’s only fair to let the team member know. We hope that they’ll take our feedback well, apologise for any inconvenience caused, and thank us for bringing it
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We all know that it is much less expensive to sell more to your existing customers, than get new customers through the door. Existing customers are already in your store, you are paying your team a wage so their time is already covered and apart from the
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