Last week I talked about the importance of having a positive attitude when dealing with customers, this week I want to cover how to help a team member whose attitude is not great. When we receive bad service, we often feel as if the team member doesn’t
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We’ve all experienced the situation. We go into a store with the simple purpose of buying something and come out reeling from an encounter with a store assistant in which we’ve felt like an unwanted intrusion. Most of the time we don’t say anything and sometimes we
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One of the massive keys to successful retailing is when your frontline team and leaders are all working together in harmony. This collaboration is so powerful and generates a massive positive feeling for customers, who can sense the harmony in the store. I’ve experienced this a few
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Employee engagement is a critical area that all businesses need to focus on as the benefits of having a group of engaged team members are huge. Research reveals the following powerful statistics. Highly engaged team members are: • Twice as likely to remain with your company •
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