The way we shop has certainly changed over the past couple of years. Online sales are booming as customers either couldn’t visit physical stores or preferred the ease of buying online. However, there is still a massive opportunity for physical stores to dominate if they get their
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I am a huge advocate of leaders providing regular feedback to their teams. Coupled with this is the need to provide effective feedback. In our fast-paced world, especially on the retail shop floor, there is very little time for long conversations, therefore the best feedback is short
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Sounds like a completely wrong way of thinking, yet if we treated our customers the same way we treat our dog, we are onto a winner. In an article by Jesse Carleton who writes for the NRHA (North American Retail Hardware Association) she put forward this very
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Every retailer has their own set of rules (expectations, standards etc) – the rules their team need to follow when dealing with customers, when performing their duties, and the general rules of the business. My question is always – do you and your team live by these
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