I’m a huge fan of great customer service and being in the training game for over 25 years, it’s not hard to work out that I’m a massive supporter of investing in customer service training. Yet not everybody thinks that customer service training is worth the investment.
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One of the challenges why training is not transferred to the job is due to a lack of follow up when they return. Furthermore, ongoing follow up is required to ensure your team continue to put in place the skills they have learnt. Here are 3 powerful
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I have always admired Richard Branson and his business success as we all know is legendary. At the heart of his success has been his focus and single-minded commitment to have customer service as the key differentiator in all of his businesses. When asked about his success
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I have long been an advocate of providing and receiving feedback. Feedback is such a powerful tool that helps all of us to either keep doing what we are doing or looking at ways to improve. Without feedback, which is a basic fundamental of life, we would
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