With so much choice these days, customers can easily pick and choose who they shop with, both online and in store. It has become very clear that customers don’t differentiate now between online and in store, it’s just one shopping experience. All parts of the experience have
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I have mentioned many times how competitive retail is at the moment and it will only get more so. Customers have so many choices of where to buy, both online and in store, that a simple slip up is enough to send them off to your competition.
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One of the biggest challenges I hear from frontline managers is having to give negative feedback to their staff. Most managers find this type of feedback confrontational so prefer to ignore it and hope it improves on its own. Sorry, this is not going to happen, in
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One of the most powerful steps a manager can do is to empower their team. And empowerment comes in many different variants and also at many levels. In a retail environment, having an empowered means they are better equipped to deal with customers in a positive way.
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A great work culture is an amazing place to be a part of and leaders play an enormous role in defining and then maintaining a great work culture. In this culture, team members are highly motivated, they work for each other, staff turnover is low and outcome
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