I am always amazed when I train managers and area managers how to coach, that their biggest challenge when communicating, giving instructions or providing feedback, is to stop telling the team member what to do. We seem to think as a manager, we have to know all
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I have often said that your people are your greatest asset, but also your greatest weakness, if you have the wrong people in the wrong roles. Or if you don’t lead them well, set clear expectations, train and coach them to be the best they can be.
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All of us have experienced coaching in some form, it could have been via a sports coach, business coach or a boss. Coaching has become a popular career for many individuals, wanting to strike out on their own. I first learnt the power of coaching about 25
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The age old conundrum, who is more important customers or employees? This question which I’m sure has many different answers, is an interesting one. Without customers we don’t have a business, however the same applies that with no employees we also have no business. I grew up
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