Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, and
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A recent report from Deakin Co. and Deloitte Access Economics has found that there is a massive gap between business investment in recruitment relative to the investment in formal training. Australian businesses spend $7.5 billion each year on recruitment, but only $4.5 billion on training. That’s a
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People don’t leave companies, they leave bad managers. This is a well-known statement, yet so many managers still struggle to get the best out of their people. Often it is because no one has shown them how, and they keep making the same mistakes over and over
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