We are all familiar with the feedback sandwich way of providing feedback – first comes the praise then the negative is in the middle and is followed by more positive feedback. I’m not sure how this has become such a widespread management technique as it certainly has
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I have been a retail trainer for over 25 years and probably trained in excess of 10,000 people personally in those years. I look back with huge embarrassment on my first two years as a trainer, as I really didn’t know what I was doing, let alone
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Unfortunately, retail has become more of a transient industry for workers, rather than a place to learn great skills and make a career. Long gone are the days of retail traineeships, and a number of retailers provide little or no training to their workforce. It’s no wonder
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Wouldn’t we all like our team members to turn up for work, motivated, willing to do a great job and of course wanting to be there? I often ask area and store managers this question and while they agree that this is the goal, very few say
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