We certainly have some work to do when it comes to being motivational and inspirational leaders. Our teams are crying out for leadership, particularly the millennials that are making their way into the workforce. They want leaders they can learn from and look up to. Yet the
Read more →Monthly archive for April 2018
I recently came across a great interview conducted by one of my favourite customer service authors, Micah Solomon, who was lucky enough to interview Sir Richard Branson. Wow, a great customer service guru and the world’s best entrepreneur both of whose opinions I really value. So I
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Unfortunately, great leaders are hard to find, and this has a direct impact on the motivation (or lack of it) of their teams. Much has been written about how poorly our teams are engaged and this results in less productivity, more absenteeism, higher staff turnover and poor
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I have spoken many times about retailers needing to create positive in-store experiences to ensure customers not only purchase during that visit but are tempted to return. Retail spending is trending more towards experiences rather than material items. However, whatever you sell, by creating a consistent, genuine
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The term upselling has been around for many years, along with his/her brothers and sisters (add-on selling, cross-selling and suggestive selling). I don’t actually like any of these terms because they all include the word selling. A lot of frontline retail team members view selling as a
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