These customers are a challenging bunch (I should know I’m one of them)! Funny how we just expect the company we deal with to deliver on what they promise and if they don’t at least fix the issue. Yet even with all our advances in technology (and
Read more →Amazon’s launch a few weeks ago of its new Go store in Seattle is pretty revolutionary. Some pundits are calling this new “grab and go” format the reinvention of bricks and mortar. If you’re not aware of what Amazon Go is, check out this link https://www.amazon.com/b?node=16008589011 It’s a
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I am often asked my thoughts on how to better lead and motivate the younger generation of today. In fact, millennials are starting to head into their 30’s so some have racked up over 10 years of work experience. Some of them have been actually put in
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I have mentioned numerous times on how poor staff engagement is in Australia, with reports showing that around 70% of your team is disengaged. This is not good when it comes to providing an amazing experience, as I strongly believe, that this will only happen when a
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