Amazon’s launch in Australia last November has been very interesting. I, like a lot of people, thought it would be a big deal and they would come out all guns blazing. In fact it was more of a soft launch, however, that is not a sign that
Read more →
Coaching is a term that is been around for many years and it’s expected that when someone is promoted to the role of manager or team leader, the skills to coach just materialize overnight. In our experience having trained 1000’s of frontline managers, this is simply not
Read more →
I wrote last week about the challenging environment facing all physical retail stores this year, with already a number of well-recognized brands closing stores. This week I want to focus on something else that causes massive frustration in physical stores, but very rarely happens online – for
Read more →
2018 will be another challenging year for retailers in Australia for many reasons. Amazon and other online players entering the market, pressure on rents, wages and margins are just some of these reasons. Major brands are closing and the iconic department stores, Myer and DJ’s are struggling
Read more →
