Monthly archive for January 2018

Why the human touch is so important The digital age is well and truly here, with 88% of customers using digital channels at some point in their shopping journey. However, close to two thirds of shoppers believe non-digital channels are better. This means retailers have to have

How to increase average sales and items per customer Every retailer wants to increase their sales, most of them try to do this via upselling, and most of the time they do it poorly. In this video you will learn better ways to inform customers that both

Branson’s no virgin when it comes to delegation When you are the leader it is imperative to delegate tasks so you can focus on more important issues. Delegation also helps to grow your team and you can find out who wants to step up. Watch this video

Help – how do I motivate my team “Motivating your team to be highly productive is certainly challenging. Team members are easily disengaged, which leads to staff turnover and reduced productivity. So how do you motivate your team? Watch this video for 6 simple tips that will

Why leaders need to lead with we instead of I Watch this video to learn why the use of “We” versus “I” has an incredible impact on how leaders perform.   Secrets from one of the world’sbest – Zappos     Help – how do I motivatemy team

Secrets from one of the world’s best – Zappos Zappo’s is world renowned for it’s legendary customer service – and it shows in their financial performance. This video highlights 4 of their strategies to building an amazing culture and what you can do to improve yours. We

7 reasons why your best employees want to leave Hiring and then retaining the best staff is a massive challenge today. Competition for skilled and talented staff, particularly in retail, is at an all time high. With customer experience at the top of the list, it is

5 top leadership quotes from Simon Sinek The world lacks great leaders, and staff at work are severely disengaged as a result. By watching this video you’ll learn 5 key leadership traits of successful leaders.   Why you should hire for attitude and train for skills     7 reasons

Why you should hire for attitude and train for skills? Recruiting the right staff is a challenging process, but extremely critical if you want to stay competitive. The right staff member will provide so many positive outcomes so it’s vital that you follow a rigourous process. A

Mark Zuckerberg’s one rule for hiring the best employees Hear Facebook’s CEO Mark Zuckerberg’s one rule when hiring staff and how to apply a proven process in your business to recruit the right people. Recruitment is often done in an ad hoc manner and the 7 simple