Monthly archive for June 2017

In today’s busy world, customers often want to go into a store and get out pretty quickly. This is especially true if they are purchasing petrol, liquor, or even coffee. However, an opportunity is being missed to sell an additional product or two to these customers when

Recent research in Australia found out that 57% of customers will spend more with retailers who offer a loyalty program and 60% are more likely to return. Most customers enjoy the benefits offered by being a member of a loyalty program and invariably belong to quite a

When staff start a new role, training usually takes place as part of their induction. But what happens after that – usually not much! Unfortunately, business owners see training as an expense rather than an investment. Poor training is definitely a costly waste of time; however, when

Every business wants to have staff that perform at a high level consistently. This is reflected in the great customer service that’s offered by the retailer. Most retailers, however, don’t have this high level of service so how do you get your team to improve their performance?

I have heard about a number of instances when the wrong person was employed because the employer did not take the time to check references. Reference checking is essential to ensure the candidate’s answers line up with their current and previous employers. The best way to find