This video shares recent research that identifies why the price of petrol is not the main factor to get customers to return. Number one is the appearance of the service station inside and out, and number two is the level of customer service. Price comes in at number three. The video also identifies five tips in how to provide excellent customer service.
Roger Simpson and the team at The Retail Solution have provided over 2 decades of unparalleled expertise in retail consulting for Australian businesses.
