I love going to places where the service stands out. There’s something they do that makes this store different, maybe it’s obvious, maybe it’s not, but I walk out feeling they really cared and focussed on me as an individual. Unfortunately, as I have reported a number
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We’ve all seen them, displays of products that just look cool and make us want to buy. When I worked in a sports store in Sydney many years ago, our manager, Chris, paid a substantial amount of money on a regular basis, to have a professional window
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Retail is one of the industries that still is deeply affected by the pandemic and this year is going to continue to be tough for many. With many retailers having to close their doors for an extended period last year, a large number of shoppers turned to
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When Amazon announced they were coming to Australia, a number of retailers thought it would be the end of bricks and mortar stores and everyone would be buying online. Well that certainly hasn’t been the case, online sales have slowly ticked up to 10% and Amazon hasn’t
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I believe that most retailers are leaving a ton of money in their customer’s pockets. Money that customers would be happy to hand over if team members followed a couple of simple steps. We all know that it’s less expensive to sell more to your existing customers
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This may sound a bit strange, but I really do love this process – but only when it’s done well and with the customer in mind. Unfortunately there are many bad examples of upselling taking place every single day and it does frustrate customers. It also makes
Read more →Most managers struggle when dealing with below par performance. They either ignore it or the feedback turns into an arguement, leaving both parties unsatisfied. In this video you will learn the four steps to giving feedback that works, that results in the recipient wanting to improve.
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Retail in Australia has seen unprecedented change over the past few years. Recent sales data for bricks and mortar stores have been stagnant at best. Many sectors, particularly department stores, have seen negative growth. Retail has even been labelled with the horrendous R word (Recession) with year-on-year
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Sales is the lifeblood of every business and in retail it’s certainly getting tougher. Traditional stores are suffering flat or decreasing traffic counts, which makes it tough to grow sales. However there is a way to grow sales and it’s been around for years, unfortunately most retailers
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