All retailers are at the mercy of their frontline staff, how well they are trained and motivated makes a massive impact on the experience the customer feels. Very few customers will give us a second chance if we don’t get it right the first time – there’s too many alternatives these days and it’s easy for a customer to go elsewhere.
There are 5 key questions featured in this video that will uncover a lot of information on each team member’s goals and motivating factors. This information will help managers to get the best out of their people as well as creating a great feeling that you actually care about your people.
