Who would have thought that who you sit with would have an impact on your performance? Thanks to research that was published by Harvard Business Review on more than 2,000 employees looking at things like productivity, effectiveness, and quality. The research was based solely on who sat
Read more →Archive for the Training Videos – Leadership & Coaching Category
Millennials or Gen Y’s will very soon make up the biggest majority of workers as the Baby Boomers head into retirement. This technologically savvy generation certainly have a different way of looking at how things are done in the workplace. As leaders, if we try and treat
Read more →We all know how successful Facebook has been over the past few years. Watch this video to learn from three of Facebook’s senior HR team on the key finding on what motivates and engages their team – it’s Pride. When people feel proud to work there they
Read more →Leadership skills are critical to the success of any business. What sets the great leaders apart? Based on research, Harvard Business Review published an article that identified the four key behaviours of successful leaders. This video covers these four behaviours as well as identifying what you need
Read more →Great leaders are hard to find and are more needed and in demand than ever before. The younger people starting out in the workforce, need leaders who they look up to and can learn from. It’s not just the younger generation, however, all of us want this
Read more →In the second video covering Jim Collins seven questions that need to answer to make great leaders, you’ll find answers to five more questions such as – How can you succeed by helping others succeed? This has a lot to do with recruiting the right people and
Read more →Jim Collins brilliant book Good to Great, is well worth reading if you want to improve your leadership skills. Based on years of research and thousands of interviews and observations, Collins and his team identified just 11 companies that met their rigid criteria of success – they
Read more →In my experience, the clear factor always shines through with motivated teams – it’s the leader. This could be a great store manager, area manager, franchisee or business owner. It’s all down to them. Some leaders have the innate ability to just know what to do to
Read more →At The Retail Solution, we believe that customer service is management driven. If the CEO and other retail leaders have a focus on customer service, then this will transfer right down to store level. This results in customers receiving a great experience. Unfortunately, not all retailers have
Read more →Hiring and then retaining the best staff is a massive challenge today. Competition for skilled and talented staff, particularly in retail, is at an all-time high. With customer experience at the top of the list, it is essential that retailers have the best people in their stores.
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