Watch this video for ideas on what has made Metro Bank in the UK, one of the fastest growing banks. Their focus on developing strong relationships with customers helps them stand out against the traditional big banks and gain massive market share after only 6 years in
Read more →Archive for the Training Videos – Customer Service Category
This video shares recent research that identifies why the price of petrol is not the main factor to get customers to return. Number one is the appearance of the service station inside and out, and number two is the level of customer service. Price comes in at
Read more →62% of customers have stopped doing business with a brand or organisation due to a poor customer service experience according to recent research. Learn 5 steps to improve your companies’ customer service and find out how to create and experience for your valuable customers.
Read more →Most customers love loyalty cards, however, a lot of companies do a poor job of signing up new customers or increasing scan rates. By watching this video you will learn 4 simple steps to improve sign-ups and have more customers using their cards
Read more →Customers now face a massive choice when it comes to spending their money, so how do you get them to come in and come back. Watch this video for some simple tips on why and how you and your staff need to create an experience to ensure
Read more →Recent research identifies a large number of customers would prefer to shop locally than with the big retailers. Watch this video to learn how you can stand out as a local small business and compete against the big guys
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