Recent research highlighted that 81% of customers just want the basics of customer service to be in place when they get served. Sounds easy but a lot of retailers can’t get this right. This video identifies what these basic steps are and why they are so important
Read more →Archive for the Training Videos – Customer Service Category
You can tell from the moment you walk into a store if the staff and store manager have a collaborative approach. There’s a great vibe if there is and a feeling of coldness, lack of energy if not. Customers love the positive feeling that comes with a
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Investing in well-trained staff is critical in today’s ultra-competitive environment. This video cover 5 key reasons why every retailer should be investing in training their staff.
Read more →Professionally dealing with complaints is critical if you want to keep your customers. Statistics tell us that 96% of customers won’t complain, they just leave and most don’t come back. Learn how to deal with complaints when you watch this video
Read more →The influence of traditional advertisers is reducing, with the power of social media taking over. Shoppers are becoming more likely to listen to their friends and even strangers via reviews. Shoppers now have all the power and retailers need to lift their game or run the risk
Read more →Customers can easily abandon an online purchase if they get frustrated. Shoppers in a retail store can also abandon a purchase for many reasons. Watch this video to learn how to avoid the pitfalls that stop customers from buying.
Read more →In today’s very competitive retail world, more and more customers are moving to online for various reasons. For traditional bricks and mortar retailers, it is essential to make it easy for your customers to purchase, otherwise, you run the risk of losing them online. Watch this video
Read more →The digital age is well and truly here, with 88% of customers using digital channels at some point in their shopping journey. However, close to two-thirds of shoppers believe non-digital channels are better. This means retailers have to have both channels operating in unison and they can’t
Read more →Every retailer has their rules of service that they want their staff to live by, to provide exceptional customer service. Unfortunately, from my experience, most retailers don’t reinforce these rules and allow poor levels of customer service to live and breathe in their stores. How do you
Read more →Customers have so much choice these days – why would they come back to your business? It’s all about the experience – that’s what shoppers are looking for today. How can you stand out and make your service memorable as opposed to vanilla like a lot of
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