Technology is proving to be a massive game changer in retail. Woolies have just launched a trial whereby customers simply scan items and pay by tapping out at a designated pay station. No need to queue, or scan all the items at self-serve checkouts, this is scan and almost pay as you.
This is not a new process as Amazon launched Amazon Go well over a year ago, however, Woolies are the first to trial this in Australia. So does this new technology spell the end for supermarket check-out staff and will this technology spread to other retailers?
In this second interview on the same topic, Roger discusses the impact of this new technology with Curtin FM’s Jenny Seaton.
