Is chatbot technology going to take over the world of call centres?


Westpac is about to make its new chatbot available to all customers. What does this mean to both customers and staff of the bank? Are chatbots the way of the future or just another way to cut back on staffing costs? What are the benefits of chatbots and will customers actually use them?

Roger joins 6PR’s Gareth Parker to answer these questions and discuss the future of technology and its impact on retail in more detail.