How to successfully sell more products off the counter

In today’s fast-paced world customers will often want to go into a store and get out pretty quickly. This is very true if they are purchasing petrol, liquor or even coffee. However, here’s the opportunity to sell an additional product or two to these customers when they come in.

This process, usually called up -selling, is often done very poorly by most staff. They come across as robotic, pushy or just not interested and wonder why customers don’t buy from them.

This video will provide you our 6 selling rules on what not to do as well as how to do this more successfully. When staff understands these rules they become much more confident which results in a triple win – for customers, staff and your business.