10 Steps to Retail Sales Success

Discover How to Maximise The Potential of Your Retail Sales Team in 3 minutes a day!

Take your business to new heights with proven sales and customer experience strategies that…

  • Improve conversion rates
  • Increase sales and revenues
  • Provide world-class customer service
It doesn’t matter which specific retail industry you’re in or the size of your company, this training is for you and your retail sales team and available on mobile, so it’s fast and easy to use. Using real life scenarios as opposed to training theory and follow up quizzes, allow for much better learning and knowledge retention.

Scroll down to view Part 2, covering Modules included in this training course.

Use AI Integrated microlearning tools to help close the service and sales skills gaps among your team.

Using short videos reinforced by daily quizzes to cement the learning your team will be equipped with the skills to provide excellent customers service and increase sales.

Information is delivered in bite sized chunks that are easy to learn and designed so as not to overwhelm the learner.

Unique, scenario-based quizzes to create motivation to study regularly.

Gamified learning with leader boards and badges that encourages enjoyment and competition.

Group leader boards to encourage team competition and hold line managers accountable for their team’s progress and learning.

Gamification that is independent of content, designed to encourage prompt and continuous learning.

Reinforced – Spaced repetition increases knowledge retention.

Repetitive reinforcement of key concepts based on individual knowledge gaps to enhance knowledge retention.

Real mastery of topics compared to ineffective one-time learning & assessment methods.

Real-Time Actionable Analytics

Real-Time Actionable Analytics intelligently captures team member’s performance and skills gaps.

Track training progress, reward best performing employees

Train your team without interfering with their work hours, automate and deliver your training via mobile phones.

Quickly see training completion rates, team member progress and performance, mastery scores, and more.


I highly recommend Roger’s course if you are looking for sales increases of up to 200% to 300%!”
Karl Loh, Liquor General Manager, Ritchies Stores Pty Ltd
Roger is a great trainer and educator, he engages very well with our frontline teams and has helped us to increase higher engagement on our elearning platform.”
Amber Manning, CEO, Just Cuts Franchising


You want to increase sales. And you want to exceed all of your target KPIs.
But if you’re not providing your sales teams with the training, they need to be successful, you can’t expect them to get the results you want.

When you invest in your staff with the skills they need to succeed, you can enhance every important retail metric that matters.

  • More sales and revenue
  • Better conversion rates
  • Lower employee turnover
  • Enhanced customer journey and experience
We’ve proven time and time again, that by training your store and area managers in how to coach teams, those teams will automatically perform at a higher level resulting in increased sales and profits for you.


This training program is a series of 10 videos that have been developed based on The Retail Solution’s vast experience with training thousands of frontline team members and managers over the past 25 years in over 30 countries!

The training is split into the following:

  • 5 modules for frontline team members
  • 5 modules for store managers and owners.
The training for store managers and owners, focuses on how to best coach their team, so they can assist and support their frontline team by putting in place the service and sales processes they have just learnt. Follow up from managers is essential if you want the training to be successfully integrated and continue into the future.


Module 1 Defining the key steps to create the perfect customer experience.
Module 2 The key questions your team needs to ask to determine customers’ needs
Module 3 How to successfully introduce complementary products to boost sales that customers and your team will like
Module 4 How to successfully deal with objections and close more sales
Module 5 How to deal with customer complaints


Module 1 Discover the five steps to successfully coach on the job
Module 2 How and why you need to evaluate your team
Module 3 How to provide feedback that actually works and that your team will appreciate
Module 4 How to use KPIs to drive performance
Module 5 How to successfully navigate those challenging conversations that no one wants to have

$2495 + gst per year for up to 2000 team members

We’ve created and produced these videos using our own in-house production team, so everything we include in the modules is applicable to any retail store in any industry.
We can tailor the videos and content to your specific industry or brand.

Just let us know what you’d like, and we’ll be in touch to discuss your specific needs.

Ready to take your business to new heights?

Contact us today.

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    “I look forward to working with you to maximise the potential of your Retail Sales Team by implementing our proven sales and customer experience strategies.’
    Roger Simpson
    Founder, The Retail Solution
    We offer the option to tailor the videos and content to your specific industry or brand. Just let us know what you’d like, and we’ll be in touch to discuss your specific needs.

    Why Choose The Retail Solution?
    Roger is the most passionate and committed trainer I have ever worked with. I would class him as our customer service expert within our business! ”
    Marty Matassoni, Managing Director at Beechworth Bakery
    I have worked with Roger on many training projects and also asked him to be MC at national conferences. Always professional and knows the subject matter so well. Roger is a skilful presenter and really knows how to get the room engaged and participating, the best way to train in my opinion. I am always happy with the results Roger achieves.”
    Gavin Culmsee General Manager at Bedshed Franchising
    Roger has worked with our business for over 10 years to facilitate Leadership Development Programs for our newly appointed Retail Leaders, as well as provided ‘one on one’ coaching support for our Regional, Cluster and Store Managers. Roger has been key in supporting us to embed a coaching framework with our teams that is practical and can be delivered on the shop floor. Roger’s extensive retail experience and his ability to customise programs that really fit our business is outstanding!”
    Leshelle Cramer OD & Training Just Group
    Roger has a great delivery style, very engaging and provides real life experiences to convey relevance to our range of learners.”
    Angela Steiner Learning & Capability Specialist, Education leadership
    Roger is a wealth of knowledge in retail and presents in such a inspiring way. His positivity is infectious and ensures all involved leave with a desire to improve and implement what they have learnt.”
    Sascha Pausewang Director of Retail at Provincial Home Living