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– Have you built a happy, high-performance team who excel in service and sales?
– Does your system of evaluation, feedback and coaching gets results?
– Are your staff driven and accountable?
– Do your managers foster a culture of continuous improvement amongst staff?
17 Years Consulting
Over 30,000 People Trained
Over 38 Industries Assisted
Training in 20+ Countries
The Retail Solution consulting services assistance you in indentifying areas of improvement within your business. Throughout this journey, we help by focusing on the core characteristics that grow your business, develop your people and delight your customers. We foster a socially-enabled culture where everyone is empowered to creatively solve customer problems, react quickly to issues that have the potential to negatively impact your brand, and to further cultivate a customer-first environment.
Business is more than simply a collection of Profit & Loss reports, production facilities, websites and other esoteric concepts. Companies are made up of human beings who have real feelings, emotions and ideas about their jobs, their workplace, their co-workers and their value within an organization. The Retail Solution will help you develop your team’s customer service and sales skills – the key to building and maintaining a high performance business!
4 Problems Affecting Most Retailers
1) Retailers struggle to hire and retain the right staff
We provide training to managers on how to recruit the right staff with the right attitude.
2) Training usually only happens during induction
We train managers how to be effective trainers of their staff so they can provide ongoing training to all staff.
3) Staff are pretty poor at up-selling
We train staff and managers in the simple techniques to dramatically increase sales off the counter and the floor.
4) Managers are poor at providing feedback to their staff
We train managers how to observe and give effective and quick feedback in the store to improve and maintain high performance.
GM Organisational Development & Training,
The Just Group
“We have continued to use Roger’s training expertise over the past 5 years, because he knows retail, our business and speaks our language.
Our Regional and Store Managers respond extremely well to Roger’s training workshops, as they are interactive and ‘hands on’ and the coaching model he introduces is practical and can be easily applied on the shop floor to drive improved team performance.”
Why Choose The Retail Solution?
Gavin Culmsee, General Manager, Bedshed Franchising
Tom O’Toole, Founder, Beechworth Bakery Group
Rod Laycock, CEO, Civic Managed Services
The Retail Solution – As Featured In:
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