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– Have you built a happy, high-performance team who excel in service and sales?
– Does your system of evaluation, feedback and coaching gets results?
– Are your staff driven and accountable?
– Do your managers foster a culture of continuous improvement amongst staff?
17 Years Consulting
Over 30,000 People Trained
Over 38 Industries Assisted
Training in 20+ Countries
At The Retail Solution we believe retail service can be turned around and sales can grow providing a business has their focus in the right place. As retail experts we work with clients to provide practical and customised solutions.
We spend time in your business reviewing your service offer and helping you fine tune this so it represents what both your company and your customers want. We believe if you deliver what your customer wants (and more), they are highly likely to return.
Continuously developing your team’s customer service and sales skills is the key to building and maintaining a high-performance business which is essential in today’s ultra-competitive retail landscape. An investment in these skills is essential if you want your team members to maximise every interaction with your valued customers.
However, we believe it starts at least one step back from this and that’s with your Area Managers and Store Managers. If they don’t have the critical coaching skills to identify and help each team member to improve then no amount of training will work effectively.
4 Problems Affecting Most Retailers
1) Retailers struggle to hire and retain the right staff
We provide training to managers on how to recruit the right staff with the right attitude.
2) Training usually only happens during induction
We train managers how to be effective trainers of their staff so they can provide ongoing training to all staff.
3) Staff are pretty poor at up-selling
We train staff and managers in the simple techniques to dramatically increase sales off the counter and the floor.
4) Managers are poor at providing feedback to their staff
We train managers how to observe and give effective and quick feedback in the store to improve and maintain high performance.
GM Organisational Development & Training,
The Just Group
“We have continued to use Roger’s training expertise over the past 5 years, because he knows retail, our business and speaks our language.
Our Regional and Store Managers respond extremely well to Roger’s training workshops, as they are interactive and ‘hands on’ and the coaching model he introduces is practical and can be easily applied on the shop floor to drive improved team performance.”
Why Choose The Retail Solution?
Gavin Culmsee, General Manager, Bedshed Franchising
Tom O’Toole, Founder, Beechworth Bakery Group
Rod Laycock, CEO, Civic Managed Services
The Retail Solution – As Featured In:
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