In my experience, many managers face challenges when it comes to providing feedback, whether it be positive or constructive. When discussing positive feedback, some managers argue, “But I thank my staff every day.” While expressing gratitude is important, it is crucial that the feedback given is specific
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Most team leaders I talk to tell me that feedback is challenging for a number of reasons. One of the biggest challenges is that it can be difficult to find the right words to deliver the message in a constructive way. Many people struggle to give negative
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When you call a business, you will often hear the following: “Your call is being recorded for quality and training purposes.” We hear this pre-recorded message so many times that I’m sure we are all used to it. So why do companies record calls from customers? Companies
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