Pretty simply, retail is all about people interacting with people. The better this interaction is, the better the customer will feel, and as we say: “The rewarded customer buys, multiplies and comes back.” Why do so many retail outlets offer their customers a sub-par experience? Unfortunately, there
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Unfortunately, retail has become more of a transient industry for workers, rather than a place to learn great skills and make a career. Long gone are the days of retail traineeships, and a number of retailers provide little or no training to their workforce. It’s no wonder
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After facilitating training courses to thousands of business owners and managers over the past 20+ years and spending a lot of time in stores, one of the biggest weaknesses I have witnessed is their lack of ability to provide effective feedback. A number of managers/owners are very
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There has been a lot spoken and written about the demise of traditional retail stores, called “bricks and mortar” since they occupy a physical location that customers visit. The advent of online shopping has certainly taken sales away from physical stores; here in Australia, it’s around 7%
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I have always enjoyed helping people become successful because it’s a wonderful feeling to see someone you have helped grow and be more confident and thriving. To have this as a focus for my business is absolutely brilliant and feeds my passion to help people even more.
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