Blog

Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • Customer at Pet Shop --- Image by © Patterson Graham/Corbis
    How to Avoid Your Customer Service Going to The Dogs
    If you want to ensure your customer service isn’t in the doghouse, it might pay to think about treating your customers and your staff like you treat a dog. Sounds like an oxy-moron, however, there is some great value in this thinking. I read a recent article...
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  • Why Focussing on Your People is a Winning Strategy
    Why Focussing on Your People is a Winning Strategy
    I have often said that your people are your greatest asset, but also your greatest weakness if you have the wrong people in the wrong roles. Or if you don’t lead them well, set clear expectations, train and coach them to be the best they can be....
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  • How to Successfully Service and Sell to Millennials
    How to Successfully Service and Sell to Millennials
    As a baby boomer myself, I am often asked by other baby boomers, how to better manage these millennials. With their want to be the boss in 5-minute attitudes, some of our generation find this very hard to accept and respond with – “I spent 5 years...
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  • How to Be a Better Leader of Your Team
    How to Be a Better Leader of Your Team
    A recent article about leadership piqued my attention and I thought it was worth sharing some of the key points. A number of leaders today are oblivious to the fact that they are simply poor leaders. In these cases, teams can sometimes feel that the leadership provided...
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  • Here’s How to Have a Fantastic Xmas Trading Period
    Here’s How to Have a Fantastic Xmas Trading Period
    With Xmas just around the corner and every retailer needing to make the most of this period, I thought I’d share some tips on how to maximise this busy and often crazy time. Your stores will receive a lot more customers and this provides an amazing opportunity...
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  • Want to Improve Your Customer's Experience? Here's How.
    Want to Improve Your Customer’s Experience? Here’s How.
    I have talked at length about the importance of creating a great experience for your customers, otherwise they will simply go elsewhere, perhaps lost to you forever. Unfortunately, not many retailers are achieving this, from my experience and contacts I talk to, I see and experience a...
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  • Why Hiring People With The Right Attitude is Critical
    Why Hiring People With The Right Attitude is Critical
    Your people are your greatest asset, however, they can also be your greatest weakness too. Hire the wrong person and it can be an absolute nightmare – team disruption, poor customer service and wasted time having to follow up to try and get this person back on...
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  • How to Keep the Best Staff Motivated
    How to Keep the Best Staff Motivated
    All retailers are at the mercy of their frontline staff, how well they are trained and motivated makes a massive impact on the experience the customer feels. Very few customers will give us a second chance if we don’t get it right the first time – there...
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  • Why Your Business Must Have a Powerful Social Media Strategy
    Why Your Business Must Have a Powerful Social Media Strategy
    As I’m sure you know the power and reach of social media are incredible and with over 2 billion Facebook users it’s a powerful way to share information. As far as business is concerned it is no longer just a need for them to be on social...
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  • Want to Know How to Create Amazing Store Managers?
    Want to Know How to Create Amazing Store Managers?
    From my experience, having run over a thousand coaching courses for store managers over the past 25 years, the performance of the store comes right down to how well the store manager performs. They are, after all, the face of the business to the customers as well...
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  • Why You Have To Get Your Culture Right
    Why You Have To Get Your Culture Right
    Culture is a word that is bandied about quite frequently, it means different things to different people. However whatever the actual meaning a business with the right culture grows and attracts better people, who stay longer. Businesses where the culture is poor obviously have the opposite effect,...
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  • How to Identify the Best Employees
    How to Identify the Best Employees
    As I have mentioned recently, Amazon is almost here and retailers have to step up if they are going to compete. From my point of view, that means our team members have to be the best that they can be, not just when they feel like it...
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  • How To Compete With The Mighty Amazon
    How To Compete With The Mighty Amazon
    Like its namesake, the Amazon River, the company Amazon is a modern day giant. The Amazon River is considered to be the longest river in the world, at 6400km. Amazon (the company) is now one of the largest companies by turnover and as we well know coming...
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  • Exciting News to Help You Increase Your Sales
    Exciting News to Help You Increase Your Sales
    I have been searching for some time now to partner with a company who is an expert in the online training space. Well, great news, I have found the ideal partner. Bill Rooney from 6one5 Retail Consulting Group is a retail expert and has developed a brilliant...
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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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