Blog

Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • Why Your Business Must Have a Powerful Social Media Strategy
    Why Your Business Must Have a Powerful Social Media Strategy
    As I’m sure you know the power and reach of social media are incredible and with over 2 billion Facebook users it’s a powerful way to share information. As far as business is concerned it is no longer just a need for them to be on social...
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  • Want to Know How to Create Amazing Store Managers?
    Want to Know How to Create Amazing Store Managers?
    From my experience, having run over a thousand coaching courses for store managers over the past 25 years, the performance of the store comes right down to how well the store manager performs. They are, after all, the face of the business to the customers as well...
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  • Why You Have To Get Your Culture Right
    Why You Have To Get Your Culture Right
    Culture is a word that is bandied about quite frequently, it means different things to different people. However whatever the actual meaning a business with the right culture grows and attracts better people, who stay longer. Businesses where the culture is poor obviously have the opposite effect,...
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  • How to Identify the Best Employees
    How to Identify the Best Employees
    As I have mentioned recently, Amazon is almost here and retailers have to step up if they are going to compete. From my point of view, that means our team members have to be the best that they can be, not just when they feel like it...
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  • How To Compete With The Mighty Amazon
    How To Compete With The Mighty Amazon
    Like its namesake, the Amazon River, the company Amazon is a modern day giant. The Amazon River is considered to be the longest river in the world, at 6400km. Amazon (the company) is now one of the largest companies by turnover and as we well know coming...
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  • Exciting News to Help You Increase Your Sales
    Exciting News to Help You Increase Your Sales
    I have been searching for some time now to partner with a company who is an expert in the online training space. Well, great news, I have found the ideal partner. Bill Rooney from 6one5 Retail Consulting Group is a retail expert and has developed a brilliant...
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  • Who Comes First - The Customer Or The Employee?
    Who Comes First – The Customer Or The Employee?
    The age old conundrum, who is more important customers or employees? This question which I’m sure has many different answers, is an interesting one. Without customers we don’t have a business, however the same applies that with no employees we also have no business. I grew up...
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  • How to be an Amazing Leader
    How to be an Amazing Leader
    The ability of our current business leaders to motivate and empower a team to be successful are unfortunately rare in my opinion. A lot of leaders are doing an ok job with their teams, but the ones that are truly amazing are a small number. In retail,...
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  • The Huge Benefits of Creating an Amazing Service Culture
    The Huge Benefits of Creating an Amazing Service Culture
    It is quite a challenge to continually maintain a great customer service culture, so much easier to be one of the many who pays lip service and provides mediocre service. A great customer service culture requires focus and an ongoing commitment to always look at ways to...
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  • How to Ensure Your Team Perform at Their Best
    How to Ensure Your Team Perform at Their Best
    The buzz word of 2016 and 2017 is certainly “experience”. Every retailer is searching for the elusive experience that will amaze and dazzle their customers so they buy more and come back more often. A large number of retailers are spending a lot of money creating amazing...
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  • 5 Things That Need to Change in Retail - Now
    5 Things That Need to Change in Retail – Now
    Retail is fast paced, dynamic and always changing, yet some things don’t change and they are seriously affecting the performance of a lot of stores. Yes, it’s time for a rant!! These five things are all in our control, yet are an epidemic in retail today. Not...
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  • How To Deal With the Gift of a Complaint
    How To Deal With the Gift of a Complaint
    One of my biggest frustrations is trying to get a problem fixed when things go wrong. We have all been there, a product we purchased doesn’t work, a garment is defective, and whatever the problem is we just want it resolved quickly and promptly. This is when...
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  • The Missing Link Costing Retailers Millions in Lost Sales
    The Missing Link Costing Retailers Millions in Lost Sales
    The following article was recently featured in Inside Small Business, and I thought would be worth sharing. With the ABS reporting that retail sales have come in below expectations for the third month in a row, it’s not the brands stocked, the fancy window displays, or even...
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  • Amazing Performance Is All About Who You Sit With
    Amazing Performance Is All About Who You Sit With
    I am still hearing the same comment when I talk to store managers, Regional managers, CEO’s and visit stores – “we can’t find the right people.” I know it’s tough but I also know the right people are out there waiting to be found. We have to...
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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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