Blog

Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • The Huge Benefits of Creating an Amazing Service Culture
    The Huge Benefits of Creating an Amazing Service Culture
    It is quite a challenge to continually maintain a great customer service culture, so much easier to be one of the many who pays lip service and provides mediocre service. A great customer service culture requires focus and an ongoing commitment to always look at ways to...
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  • How to Ensure Your Team Perform at Their Best
    How to Ensure Your Team Perform at Their Best
    The buzz word of 2016 and 2017 is certainly “experience”. Every retailer is searching for the elusive experience that will amaze and dazzle their customers so they buy more and come back more often. A large number of retailers are spending a lot of money creating amazing...
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  • 5 Things That Need to Change in Retail - Now
    5 Things That Need to Change in Retail – Now
    Retail is fast paced, dynamic and always changing, yet some things don’t change and they are seriously affecting the performance of a lot of stores. Yes, it’s time for a rant!! These five things are all in our control, yet are an epidemic in retail today. Not...
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  • How To Deal With the Gift of a Complaint
    How To Deal With the Gift of a Complaint
    One of my biggest frustrations is trying to get a problem fixed when things go wrong. We have all been there, a product we purchased doesn’t work, a garment is defective, and whatever the problem is we just want it resolved quickly and promptly. This is when...
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  • The Missing Link Costing Retailers Millions in Lost Sales
    The Missing Link Costing Retailers Millions in Lost Sales
    The following article was recently featured in Inside Small Business, and I thought would be worth sharing. With the ABS reporting that retail sales have come in below expectations for the third month in a row, it’s not the brands stocked, the fancy window displays, or even...
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  • Amazing Performance Is All About Who You Sit With
    Amazing Performance Is All About Who You Sit With
    I am still hearing the same comment when I talk to store managers, Regional managers, CEO’s and visit stores – “we can’t find the right people.” I know it’s tough but I also know the right people are out there waiting to be found. We have to...
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  • Simple Lessons From a Switched on Retailer
    Simple Lessons From a Switched on Retailer
    I love coming across articles and reports about companies who are doing it well in today’s tough retail market. I have mentioned this US company before as they do things so well in a very competitive market – fast food. According to QSR magazine, this retailer generates...
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  • Want to Know How to Improve Your Customer Experience?
    Want to Know How to Improve Your Customer Experience?
    With all that is happening in the Australian retail market, the signs are very obvious that retailers have to get better at offering consistent levels of customer service which is one part of the customer’s entire experience. The most common comment I see from retail experts on...
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  • How Does Facebook Motivate and Engage Their Team?
    How Does Facebook Motivate and Engage Their Team?
    As I have mentioned before, it is well publicised that employee engagement is a very real challenge for most businesses here in Australia. Engagement is low with only 24% of employees (according to a Gallup survey) actively engaged. The vast majority, 60% are disengaged and an alarming...
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  • Want To Be One of The 7.5 Million Who Lose Their Retail Job?
    Want To Be One of The 7.5 Million Who Lose Their Retail Job?
    There has been so much doom and gloom mentioned recently about the fate of bricks and mortar retail. Not helped by the rather large number of retailers who are failing here in Australia. The latest, Topshop is not a small player with sales of approximately $90 million...
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  • What Are The 4 Key Behaviours of Successful Leaders?
    What Are The 4 Key Behaviours of Successful Leaders?
    We all know that leading a team of people is extremely rewarding, yet very challenging. Business today is tough, competitive and retail stores are under massive pressure to perform. I believe that strong leadership is critical for a business to survive and be successful in today’s world....
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  • Want to Improve Dramatically, You Need To Be Coachable
    Want to Improve Dramatically, You Need To Be Coachable
    One of the key attitudes we all need is to be open to learning. You may want to call it being coachable. One of the greatest basketballers of all time, Michael Jordan, once said: “My best skill was that I was coachable, I was a sponge and...
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  • Why Exceeding Customer’s Expectations Has to Come From The Top
    Why Exceeding Customer’s Expectations Has to Come From The Top
    Having been in a customer service role most of life, starting out delivering papers at 13, I have seen and experienced a large variety of customer service interactions. These days, unfortunately, it is very difficult to find businesses that consistently offer great customer service each and every...
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  • Want to Know How to Immediately Grow Your Sales?
    Want to Know How to Immediately Grow Your Sales?
    I love facilitating the various training courses we run. The participants who attend are usually keen to be there and open to learning. The style of training we provide is interactive, fun and very practical. We receive lots of positive feedback from participants which reinforces my passion...
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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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