Blog

Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • How Does Facebook Motivate and Engage Their Team?
    How Does Facebook Motivate and Engage Their Team?
    As I have mentioned before, it is well publicised that employee engagement is a very real challenge for most businesses here in Australia. Engagement is low with only 24% of employees (according to a Gallup survey) actively engaged. The vast majority, 60% are disengaged and an alarming...
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  • Want To Be One of The 7.5 Million Who Lose Their Retail Job?
    Want To Be One of The 7.5 Million Who Lose Their Retail Job?
    There has been so much doom and gloom mentioned recently about the fate of bricks and mortar retail. Not helped by the rather large number of retailers who are failing here in Australia. The latest, Topshop is not a small player with sales of approximately $90 million...
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  • What Are The 4 Key Behaviours of Successful Leaders?
    What Are The 4 Key Behaviours of Successful Leaders?
    We all know that leading a team of people is extremely rewarding, yet very challenging. Business today is tough, competitive and retail stores are under massive pressure to perform. I believe that strong leadership is critical for a business to survive and be successful in today’s world....
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  • Want to Improve Dramatically, You Need To Be Coachable
    Want to Improve Dramatically, You Need To Be Coachable
    One of the key attitudes we all need is to be open to learning. You may want to call it being coachable. One of the greatest basketballers of all time, Michael Jordan, once said: “My best skill was that I was coachable, I was a sponge and...
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  • Why Exceeding Customer’s Expectations Has to Come From The Top
    Why Exceeding Customer’s Expectations Has to Come From The Top
    Having been in a customer service role most of life, starting out delivering papers at 13, I have seen and experienced a large variety of customer service interactions. These days, unfortunately, it is very difficult to find businesses that consistently offer great customer service each and every...
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  • Want to Know How to Immediately Grow Your Sales?
    Want to Know How to Immediately Grow Your Sales?
    I love facilitating the various training courses we run. The participants who attend are usually keen to be there and open to learning. The style of training we provide is interactive, fun and very practical. We receive lots of positive feedback from participants which reinforces my passion...
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  • Why Are Great Managers so Hard to Find?
    Why Are Great Managers so Hard to Find?
    It’s a well-known statement, people don’t leave companies, they leave managers. We have all encountered a bad manager in our years of work experience. We get micro-managed, told what to do, they don’t listen to us, they take all the credit, we only get told when we...
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  • Two Questions That Will Make a Massive Difference in Recruitment
    Two Questions That Will Make a Massive Difference in Recruitment
    I have spoken a few times before on the value of having a rigorous recruitment process so you recruit the best possible person. The right person adds so much value, they provide amazing customer service, they are open to new learning and feedback, they fit in well...
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  • Why Trust is Critical to the Success of Your Business
    Why Trust is Critical to the Success of Your Business
    Every business wants their employees to be more productive, more motivated and have their best employees stay in the business longer. Unfortunately, most CEO’s struggle to achieve this. I have commented a number of times on the low employee engagement scores here in Australia. One of the...
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  • Want to Know How to Deliver Amazing Customer Service?
    Want to Know How to Deliver Amazing Customer Service?
    I was reading a recent article that listed a number of US companies that offer amazing customer service, based on a number of rating agencies. Three I have mentioned in previous blogs and one that I haven’t come across before. I thought it would be very worthwhile...
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  • Do You Want to go From Good to Great? - Part 2
    Do You Want to go From Good to Great? – Part 2
    Last week I wrote about business leadership guru Jim Collins and his powerful book Good to Great. I covered two of the seven Leadership questions and this week I’ll reveal the other five. 3) How can you reframe failure in pursuit of ambitious goals? Collins related the...
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  • Do you Want to Go from Good to Great?
    Do you Want to Go from Good to Great?
    One of the best business books I have read is called Good to Great, by Jim Collins. Collins is a student and teacher of leadership and what makes great companies tick. Having invested a quarter century researching the topic, he has authored or co-authored six books that have...
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  • What's Behind the Amazing Success of the Monolith that is Amazon?
    What’s Behind the Amazing Success of the Monolith that is Amazon?
    We all know the giant business Amazon, which has achieved phenomenal success over the past 22 years. The company, with revenues exceeding $100 billion, a share price over US$800 and with 244 million US customers, is obviously doing lots of things right. Its founder Jeff Bezos, has...
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  • 8 Simple Ways to Motivate Your Team
    8 Simple Ways to Motivate Your Team
    Motivating a team of different individuals is one of the hardest challenges for any leader. Team members are different, what works for one doesn’t work for someone else etc. Lack of time is one of the excuses used by some leaders and it can be an issue....
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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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