Why your staff need to know your expectations to perform
at a high level
Every business wants to have staff who perform at a high level on a consistent basis. Some retailers have this and this is reflected in the level of customer service that is offered. However, most retailers don’t have this high level of service. So how do you get your team to improve their performance?
One of the first steps is to clearly articulate your expectations – that is the way things get done. One example is, what’s the steps to serving customers that provide them with a great experience?
This video covers the reasons why expectations are critical to your team and also how to do this with your staff.