Why Leaders Have to Walk the Talk

At The Retail Solution, we believe that customer service is management driven. If the CEO and other retail leaders have a focus on customer service, then this will transfer right down to store level. This results in customers receiving a great experience. Unfortunately, not all retailers have this focus.

In this video, you will find out five ways that leaders can walk the talk when it comes to customer service. One way is for leaders to spend time on the front line, talking with staff and customers. Not only is this a powerful motivator for staff, this helps to uncover some of the challenges frontline staff face in delivering a great experience every time. Talking with customers uncovers great insights into how a business can improve and that’s gold for retailers wanting to keep an edge over the competition.