Why Customer Service is the New Marketing

Customers have so much choice these days – why would they come back to your business? It’s all about the experience – that’s what shoppers are looking for today. How can you stand out and make your service memorable as opposed to vanilla like a lot of other retailers?

This video takes you through the story behind a Clarks (UK) shoe store that received over 200,000 Facebook likes. It also covers how you and your team can develop a superior experience to wow your customers.