Customers are demanding a higher level of personalised service, or they will simply shop elsewhere. When team members get service just right, customers are highly likely to spend more time in-store and buy more while they are there.

It’s a simple thing — the rewarded customer buys, multiplies, and comes back. What loyal customers spend on average is likely to be higher and they also recommend to their friends.

It’s more than possible to make a difference in the service levels in your stores and increase the bottom line of your business at the same time. In this webinar, you’ll discover:

• The problem that all retailers face in the battle to retain and grow their customer base
• Why excellent customer service is critical
• What customers want when it comes to customer service
• How to increase sales from the counter and on the shop floor