Training Videos – Don’t miss these critical information sources!

Please feel free to browse the extensive range of videos we have developed to help you improve your Leadership and coaching skills, learn ways to better increase your sales, improve your customer service or ideas on how to recruit the best possible team.

The first topic is Leadership and Coaching, scroll down for videos on Increasing sales, Customer service, and Recruitment.

We hope you find the videos educational and helpful.

Leadership & Coaching

  • How To Ensure Your Team Perform At Their Best
  • Why You Have To Get Your Culture Right
  • Want to Know How to Create Amazing Store Managers?
  • How to Keep the Best Staff Motivated
  • How to Identify the Best Employees
  • Why You Have To Be An Emotionally Intelligent Leader
  • 12 Questions That Will Uncover Your Leadership Strengths
  • Simple Lessons From a Switched on Retailer
  • Amazing Performance Is All About Who You Sit With
  • How to Manage and Motivate the Millennials
  • How Does Facebook Motivate and Engage Their Team?
  • What Are The 4 Key Behaviours of Successful Leaders?
  • Why Are Great Managers so Hard to Find?
  • Do You Want to go From Good to Great? – Part 2
  • Do You Want To Go From Good To Great
  • 8 Simple Ways to Motivate Your Team
  • Why Leaders Have to Walk the Walk
  • 7 Reasons Why Your Best Employees Want to Leave
  • If feedback is the breakfast of champions why are we going hungry?
  • Want to Know the People Secrets to Richard Branson’s Success?
  • Why is it so Hard to Give Feedback?
  • Why leaders need to lead with “We” instead of “I”?
  • Want to get more done than you believe possible - here’s how
  • The magic art of giving feedback
  • 3 Simple lessons from a very Interesting retailer
  • Stop Telling Me What To Do!
  • 6 Ideas on How to Motivate your Team
  • How To Be An Amazing Leader
  • Top CEO’s Share their Tips for Success
  • Four Hot Tips to Increase Your Team’s Engagement
  • Why You Can’t Ignore Poor Performance
  • Secrets from One of the Worlds Best - Zappos
  • Want to Know How to Better Engage your Staff?
  • How to Build the Trust of Your Team
  • Here Are Two Simple Techniques That Will Improve Your Business
  • Help! How do I Motivate my Team?
  • Why Your Best Employees are Leaving you and What to do About it.
  • It’s a feedback desert out there
  • Shock, horror Gen Y’s are taking over the Workplace
  • 5 Top leadership quotes from Leadership Guru Simon Sinek
  • Why We Set Our Leaders Up to Fail and What to Do About It
  • Richard Branson’s No Virgin When it Comes to Delegation
  • How 10 Minutes can Make or Break your Day

Increasing Sales

  • 5 Things That Need to Change in Retail – Now
  • The Missing Link Costing Retailers Millions In Lost Sales
  • How To Compete With The Mighty Amazon
  • Top Tips From a Top Franchisor
  • Want to Know How to Immediately Grow Your Sales
  • Three 2017 Retailing Trends and What to Do About Them
  • How to Avoid Becoming Another Retail Statistic
  • Why I’m Still in Love With Loyalty
  • How You Can Increase Your Sales - It's Within Your Reach
  • An Inside Look at One Client’s Sales Success
  • How to Increase Average Sale and Items per Customer – It's Actually In your Hands
  • Why Upselling in your stores is probably not working
  • Training Linked to Boosting Sales – Awesome!!
  • The Secret to Selling More – Know Your Numbers and Use Them

Customer Service

  • How To Deal With the Gift of a Complaint
  • The Huge Benefits Of Creating An Amazing Service Culture
  • Why You Need To Maximise In Store Performance
  • To Approach Or Not Approach, That Is The Question
  • Why Evaluating Your Team is Critical to your Customer Service Success
  • Want To Be One of The 7.5 Million Who Lose Their Retail Job?
  • Why Exceeding Customer’s Expectations Has to Come From The Top
  • What’s Behind the Amazing Success of the Monolith that is Amazon?
  • Is It Time for a Rude Tax on Customers?
  • Why getting the basics right is critical to growth
  • How to collaborate to drive great customer service
  • Why bother investing in customer service training?
  • Why 96% of your customer say nothing, but just quietly leave!
  • Why Shoppers Have All The Power
  • This is How We Stop Our Customers From Buying
  • The Threat of Online Gets Bigger and Bigger
  • Why the Human Touch is Still so Important
  • Do You Live by Your Golden Rules?
  • Why Customer Service is the New Marketing
  • Can we Learn About Customer Experience from a Bank?
  • Price not the main factor in driving return customers
  • Houston we have a Customer Service Problem
  • Why I’m in Love with Loyalty
  • What are you doing Differently to ensure your Customers Come Back?
  • Why Customers are saying, "Let’s go Local"

Recruitment

  • How To Avoid The Dreaded And Dangerous Bad Hire
  • Why You Need To Let Go To Keep Your Best Employees
  • Why Trust is Critical to the Success of Your Business
  • Two Questions That Will Make a Massive Difference in Recruitment
  • Want to Double the Chances That Great Staff will Stay With You?
  • $20 Billion is a Lot of Money to Burn on Staff Churn
  • To be the Best you have to Hire the Best
  • Recruitment Lesson From the World’s Best Airline.
  • Mark Zuckerberg’s One Rule for Hiring the Best Employees

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