It is quite a challenge to continually maintain a great customer service culture, so much easier to be one of the many retailers who pays lip service and provides mediocre service. A great customer service culture requires focus and an ongoing commitment to always look at ways
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As I have mentioned many times, the current retail environment is certainly challenging. It is critical that retailers get so many things right just to retain their existing customers, let alone gain new customers. To achieve that, they have to stand out, consistently. What I find though,
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