In the dynamic world of retail, where success hinges on a top-performing team, the quest for exceptional employees can be challenging. Having worked in this industry for over 25 years, I’ve noticed that truly remarkable retail staff are a rare find. Unfortunately, mediocre performance has become a
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I have posted a number of times about the power of positive feedback and the benefits it has to all of us, no matter what our role. I still find it quite alarming reading the research that indicates most team members receive little or no positive feedback.
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One of the key areas we train store and area managers on is how to provide effective feedback that either maintains or improves performance. The easiest feedback to provide, quite obviously is positive feedback, as every single team member wants to hear they are doing something right.
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