A number of retailers think that hiring someone with experience will translate to a faster process to get them up to speed – they are potentially already trained, may have lots of product knowledge and be ready to go from day one. This certainly can be the
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“How do I motivate my team members?” I hear this question from managers quite frequently when I work in a business or run training courses. We all know the carrot and stick method and a number of us (depending on your age) have endured this since early
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“Culture eats strategy for breakfast” (and lunch and dinner)! This famous quote came from legendary management guru Peter Drucker and still holds true today. Particularly in today’s turbulent times. Recent research from Gallup certainly backs up this point, when they uncovered that businesses are at an increased
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I am a big fan of Jim Collins, the author of a number of books, with my favourite being “Good to Great”. If you haven’t read this book, I’d strongly suggest you do, as it contains great lessons for becoming a better leader. Jim has been recently
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I believe that being a great leader is very challenging, not only do you have to be focussed on your own performance, but also the performance of others. It is even more challenging in today’s Covid 19 world of team separation, anxiety and recent store closures and
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In light of the current crisis we are in and when things turn around, it is critical for retailers to show great leadership to re-motivate and inspire their teams that are going through really tough times. However a number of leaders today are oblivious to the fact
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From my experience, most managers struggle to provide feedback and that is both the positive kind as well as the constructive type of feedback. Now when I say positive feedback, most managers say but I do thank my staff every day, and while that is important, unless
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The title may seem a little old fashioned in today’s world, where it’s all about inclusion and collaboration, however I want to help you set your team up for success. One way is to set clear expectations so they know what a good job looks like and
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Who wouldn’t, so it’s fairly redundant question. However in the world of retail where I have been working for 25+ years, I don’t come across amazing retail staff all that often. And this mediocre performance is killing traditional retail. Working in retail is tough, long hours on
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I love sharing research from Gallup as their ability to find out in depth what makes leaders tick, is legendary. Their most recent article highlighted 8 behaviours of the world’s best leaders, so I wanted to share them with you, plus I have added some of my
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