The term seagull management means, a manager comes into work, looks for faults, makes lot of noise about the problems they have identified, dumps negative feedback over everyone and then leaves. The result leaves staff feeling upset, demotivated and having to pick themselves up to face the
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Many years ago, when I started my first job with a large multinational company, there was never any discussion about the companies’ purpose and where I fitted in. I very much turned up to work, did my job and went home, much like a number of employees
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Employee engagement has been at an all-time low for a few years now, which has resulted in a figure I saw published that shocked me – 85% of staff want to leave their current role and/or employer. Included in this figure are employees actively looking for a
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When I receive poor customer service I always think, why is this happening? Quite often it’s not the team member’s fault who is serving me – sounds strange, but unless they are the manager it’s not that actual staff members fault. People perform where they are allowed
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I am always amazed when I train managers and area managers how to coach, that their biggest challenge when communicating, giving instructions or providing feedback, is to stop telling the team member what to do. We seem to think as a manager, we have to know all
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One area that all businesses could improve in, is the onboarding of new team members. How well this process is carried out has a huge impact on the future of the team member. Get this right and your team member is feeling welcomed, comfortable and ready to
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Australia’s unemployment rate has jumped over 7 percent as 600,000 people lost their jobs between March and April. And we’re still not out of the woods yet. As Australian businesses cautiously get back to their feet, the focus now turns to rebuilding workforces. With new employment opportunities
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A recent report from Deakin Co. and Deloitte Access Economics has found that there is a massive gap between business investment in recruitment relative to the investment in formal training. Australian businesses spend $7.5 billion each year on recruitment, but only $4.5 billion on training. That’s a
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This comment has been well reported, people don’t leave bad companies they leave bad bosses. Unfortunately this saying is very true and businesses are suffering from the loss of great people who are very hard to replace. Turning over staff is not always a bad thing, particularly
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