In a survey of a number of Fortune 500 CEO’s they shared their best management advice. What was interesting was the most frequent theme was focussing on building the right team, a topic I am passionate about. One top CEO offered this advice about building the
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When I receive poor customer service I always think, why is this happening? Quite often it’s not the team member’s fault who is serving me – sounds strange, but unless they are the manager it’s not that actual staff members fault. People perform where they are allowed
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Having run a number of coaching courses over many years for a broad range of clients, the biggest challenge facing all of these retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do
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I have experienced at close hand how a poor manager can reduce productivity and ultimately motivate a great employee to leave for another job. The biggest reason most staff leave is that they don’t get on with their manager. As the saying goes people join companies but
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With stores slowly starting to reopen, it will be critical for store managers to focus on keeping their team motivated in these different times. Motivated team members will be essential to your success in engaging positively with customers who venture into your stores for the first time.
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In the new world we are facing, finding great staff and retaining them will be absolutely paramount to every businesses success. Retaining your great staff will be now even more important and this will take strong leadership, something that we are sadly lacking. Strong leadership has a
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A key problem I hear quite frequently when I’m talking with and training store managers is, getting their team members to step up and take responsibility and therefore be accountable for their actions. Team members who do this make it easier for their managers in a number
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