In a survey of a number of Fortune 500 CEO’s they shared their best management advice. What was interesting was the most frequent theme was focussing on building the right team, a topic I am passionate about. One top CEO offered this advice about building the
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Many years ago, when I started my first job with a large multinational company, there was never any discussion about the companies’ purpose and where I fitted in. I very much turned up to work, did my job and went home, much like a number of employees
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I’m a huge fan of great customer service and being in the training game for over 25 years, it’s not hard to work out that I’m a massive supporter of investing in customer service training. Yet not everybody thinks that customer service training is worth the investment.
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One of the challenges why training is not transferred to the job is due to a lack of follow up when they return. Furthermore, ongoing follow up is required to ensure your team continue to put in place the skills they have learnt. Here are 3 powerful
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One of the biggest challenges I hear from frontline managers is having to give negative feedback to their staff. Most managers find this type of feedback confrontational so prefer to ignore it and hope it improves on its own. Sorry, this is not going to happen, in
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One of the most powerful steps a manager can do is to empower their team. And empowerment comes in many different variants and also at many levels. In a retail environment, having an empowered means they are better equipped to deal with customers in a positive way.
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