I have been searching for some time now to partner with a company who is an expert in the online training space. Well, great news, I have found the ideal partner. Bill Rooney from 6one5 Retail Consulting Group is a retail expert and has developed a brilliant online training program that focuses on helping retailers to improve their customer service and increase their sales. Having completed the training myself, it aligns beautifully with all the principles I believe in and offers retailers the opportunity to train their frontline staff and managers at a fraction of the cost of face to face training.
The program is nationally recognised by the ARA, so frontline staff not only learn the necessary skills to offer great service and increase sales they also receive a certificate from the ARA.
I thought it was worth sharing with my community as all retailers need to step up their level of service with the arrival of Amazon and other competitors in the market place if they want to not only survive but thrive in these very challenging times. Feel free to click on the ARA link or contact me directly if you’d like to know more.
Here is Bill briefly introducing the program as well as a note from Russell Zimmerman ARA’s Executive Director.
Along with Russell Zimmerman of the ARA we have launched this exciting initiative to improve the Customer Experience through developing your sales team on a continuous basis. Our Certification Apps in partnership with the ARA allow you in 6-8 weeks to assess & train all your retail sales staff and certify them at one of 5 levels – Expert/High Performer/Professional/Learner/Beginner. Managers are assessed on their team selling skills and their ability to improve them. We provide you with an executive view of your whole team by store/area/state/Nationally and link to ATV & UPT.
This course is developed by 6one5 & modelled on the best retailers globally like Apple, Best Buy and how they sell and is tried and tested on over 400,000 retail sales people.
BILL ROONEY | 6one5 Retail Consulting Group
On behalf of the Australian Retailers Association, I am pleased to announce the launch of the ARA Sales Professional and Store Managers Certification. This is a non-government industry digital certification that is delivered “on the job” and available for implementation immediately using mobile applications.
We have launched our industry certification as we felt the need to address the serious issue of digital disruption and globalization impacting our retailers. Many of our members and their retail teams are missing out on vital development of their sales and service skills to enhance the customer experience, at a time when this is one of the key differentiators against the likes of Amazon and global players who have an advantage in pricing and resources.
This is a world first in certifying store managers and sales people using applications, which means people do not leave the shop floor to get trained and certified. This removes one of the major impediments to training staff which is the high cost of replacement wages while they are being trained away from the store. We have priced the programs so all Australian Retailers can afford to train their staff.
ARA Director of Retail Institute, Gary Terrill, would like to share more detailed information about this exciting new initiative and the positive impact it can have on your business by arranging a meeting with yourself and your Head of Retail.
Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, and selling skills.