In today’s ultra-competitive world of retail, you need to ensure your customers enjoy a memorable experience, that they can’t get online or at your competitors. This level of service is now just the minimum and customers should expect to receive this every time.
When your team delivers great service, this also earns your team the right to have a sales conversation that focuses on helping the customer. These conversations will often end with the customer purchasing additional products for the right reasons. An absolute win-win for everybody.
This is all premised on the ability of store managers to recruit the right team members and then train and coach them successfully. Sounds like a lot, but there are some simple steps to put in place to achieve this.
This is why we have created a simple online assessment that will highlight the strengths and weaknesses of your service, sales recruitment and coaching processes.
It only takes you about 2 -3 minutes to complete and it’s free.
So, if you’re ready to find out how effective your service, sales, recruitment and coaching processes are, click on the text link below to take the assessment.
The Sales Growth Scorecard
Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, and selling skills.
