Most retailers struggle to provide decent levels of customer service nowadays, and this is causing customers to shop elsewhere, either with a competitor or online, which is killing overall sales.

To thrive in this tough environment, you must provide a consistently excellent level of service to ensure your customers buy when they’re in the store, purchase more on that trip and then come back again.

Here at The Retail Solution, we are passionate about helping retailers dramatically improve their customer service and increase their sales. We do this by training managers to be effective coaches.

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The simple truth is that great performance comes from the store manager’s ability to lead, set clear expectations and follow up. The Retail Solution is different from traditional training companies in that we know retail – we spend time in stores and we serve customers so we know the challenges that frontline staff face in providing a great experience.

Our training sessions are fun, memorable and ensure you get short- and long-term results. We provide courses that are specifically tailored to each client’s service and sales processes.

The sessions are packed full of fun activities, which is the best way for people to learn. You will learn exactly what you need to do to improve and, more importantly, leave with skills, tools and practical examples of how to put the training in place back at your store.

After the training, we also follow up in-store with coaching for regional and area managers in the additional skills of “how to coach the coach (the store managers).” This extra step ensures the skills learnt are immediately put in place and continue on an ongoing basis.

The Retail Solution is committed to creating positive interactions with customers and ensuring that the management of performance is done in a supportive way.

But don’t take our word for it! Listen to these clips from our long-term clients – we have many who have worked with us for more than 10 years, and they tell us we provide exceptional value.

Prior to coming to the training provided by The Retail Solution, we had tried a lot of things such as, incentives and meetings, but performance did not change a lot. The main question we had was how to motivate employees.

The training course was absolutely not what I expected it to be, we had lots of fun. We really enjoyed the group activities and the tailored handouts we could use straight away back in the salon were invaluable.

Since we returned from the training we have improved our average retail to 13 percent, which means it is more than doubled. Weekly evaluating and positive feedback has made a big difference for us. Most important is to keep going with what you learnt and success will follow.

It was worth the day we spent at the training and it was great value. Knowing that it has worked for me as well as it has, I would have paid a lot more to attend the training.”

Kai Schnitzler, Owner, Just Cuts Leichhardt

We have continued to use Roger’s training expertise over the past 5 years, because he knows retail, our business and speaks our language.

Our Regional and Store Managers respond extremely well to Roger’s training workshops, as they are interactive and ‘hands on’ and the coaching model he introduces is practical and can be easily applied on the shop floor to drive improved team performance.”

Leshelle Cramer, GM Organisational Development & Training, The Just Group

Today’s retail world is extremely challenging however Roger’s business principles are extremely valuable and proven to work in any retail environment”

Sean Kirschenberg, CEO, Global Sports International

I highly recommend Roger Simpson’s Product Awareness course as a highly effective way to increase store sales. Roger’s enthusiasm and passion for his philosophies during the workshops are well balanced by encouragement and clear direction instore. Many courses are centred around product knowledge and don’t give the staff the ability to approach the customer with selling confidence.

Roger has certainly delivered in providing a true selling course that actually works! Our management team, full time and part time staff, have been armed with the right tools to upsell and achieve a higher ‘basket value.’

Your staff will be motivated by the simple, yet effective approach which will see the competitive nature in staff drive sales.

I highly recommend Rogers course if you are looking for sales increases of up to 200% to 300%! What business wouldn’t love to see increases like these on high margin lines!”

Karl Loh, Liquor General Manager, Ritchies Stores Pty Ltd

Roger has worked with the Beechworth Bakery since 2000 and he’s passionate about coaching and training exceptional customer service and getting the best out of people.

I class Roger as our ‘customer service guru’ for both our retail staff and our management team. He has proved to be an outstanding asset to our company and helped us to create Australia’s Greatest Bakery.”

Marty Matassoni, Managing Director, Beechworth Bakery

Roger’s training and coaching provides a much needed blueprint for all retailers to get the best performance from their teams – he’s hands on and provides practical ideas to achieving sales growth.”

Rod Laycock, CEO, Civic Managed Services