Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • The Two Questions You Must Ask Before You Interview
    The Two Questions You Must Ask Before You Interview
    Recruitment is a critical process that determines the success and efficiency of a team. Hiring the right candidate not only enhances customer service but also reduces stress and fosters a positive work environment. However, many managers struggle with recruitment due to time constraints and lack of any...
    Read more
  • The Crucial Role of Authentic Leadership in Customer Experience
    The Crucial Role of Authentic Leadership in Customer Experience
    In today’s ever-evolving retail landscape, technological advancements continually reshape the way customers engage with businesses, particularly in traditional brick-and-mortar settings. Significant investments are made to enhance store aesthetics, aiming to captivate customers from the moment they step inside. While creating immersive experiences is undoubtedly beneficial for customers,...
    Read more
  • Overcoming The Challenges of Feedback to Dramatically Enhance Performance
    Overcoming The Challenges of Feedback to Dramatically Enhance Performance
    Navigating the intricacies of providing feedback remains a significant challenge for many store managers. At The Retail Solution, we specialise in training feedback techniques that 99% of team members are receptive to, leading to tangible improvements in performance. In our experience, understanding why feedback poses such difficulty...
    Read more
  • Boost Staff Retention and Performance With These Simple Strategies
    Boost Staff Retention and Performance With These Simple Strategies
    We all know how hard it is to recruit and retain great team members. So, when you have a great team, it’s critical to focus on strategies to improve engagement. A US software company, Highground backed this up with their research and found that highly engaged employees...
    Read more
  • How Feedback Fosters a Culture of Continual Improvement
    How Feedback Fosters a Culture of Continual Improvement
    There is a great saying that goes, “feedback is the breakfast of champions,” yet many team members shy away from partaking in this essential meal out of fear of receiving negative critique on their performance. This aversion isn’t exclusive to individuals; many leaders also avoid feedback delivery,...
    Read more
  • The Power of Getting The Basics Right in Retail
    The Power of Getting The Basics Right in Retail
    It’s intriguing how retailers often seek to dazzle customers with the next big thing while struggling to nail the fundamentals. These basics encompass several crucial elements: Firstly, prompt acknowledgment of customers is vital. It’s a delicate balance; too quick can seem desperate, while too long feels neglectful....
    Read more
  • 7 Strategies For Retaining Top Talent
    7 Strategies For Retaining Top Talent
    Retaining top talent is crucial for business growth and maintaining a competitive edge. Losing skilled employees not only disrupts operations but also diminishes morale and productivity. Here are seven factors that may drive your best employees to seek opportunities elsewhere, along with strategies to reduce these risks:...
    Read more
  • Insights From Top CEOs On Achieving Success
    Insights From Top CEOs On Achieving Success
    An article in the leadership section of Fortune magazine caught my attention, featuring a survey of several Fortune 500 CEOs sharing their most valuable management advice – definitely worth highlighting. It’s intriguing that the most recurring theme among their insights was the importance of building the right...
    Read more
  • The Pitfalls Of Constant Instruction And The Power Of Asking Questions
    The Pitfalls Of Constant Instruction And The Power Of Asking Questions
    After conducting numerous coaching courses for a diverse range of clients over many years, a common obstacle echoed by retailers is the challenge posed by their team members. A prevalent grievance among managers and leaders is the frustration of team members not following instructions and the repetitive...
    Read more
  • Why You Need To Turn Your Existing Customers Into Repeat Buyers
    Why You Need To Turn Your Existing Customers Into Repeat Buyers
    Every retailer aims to boost sales, often investing in expensive advertising to attract new customers. However, the untapped goldmine for increasing sales lies right within your store – your existing customers. Building on the trust and rapport you’ve cultivated, selling to existing customers is proven to be...
    Read more
  • Mastering the Art of Effective Feedback
    Mastering the Art of Effective Feedback
    Providing effective feedback is a managerial skill often overlooked, leaving many struggling to convey constructive criticism that employees genuinely embrace for performance improvement. Transitioning into a leadership role doesn’t automatically equip one with the magic touch needed for effective feedback. At the Disney Institute, which I attended...
    Read more
  • Why Customer Service Training Matters
    Why Customer Service Training Matters
    Amidst the evolving business landscape, the question of whether to invest in customer service training persists. With over 25 years in the training industry and an ardent supporter of exceptional customer service, the argument for such investments becomes resounding. A number of reports state that losses due...
    Read more
  • The Crucial 10 Minutes That Can Transform Your Day in Retail
    The Crucial 10 Minutes That Can Transform Your Day in Retail
    An often overlooked aspect of effective team management in retail is the power of a brief daily catch-up before the hustle and bustle of the day begins or at shift changeovers. While team meetings are often hard to organise, the significance of dedicating a few minutes once...
    Read more
  • The Art of Upselling: Why Most Attempts Fall Flat
    The Art of Upselling: Why Most Attempts Fall Flat
    Many retailers aspire to upsell to their existing customers, recognizing the cost-effectiveness of enticing those already in-store to make additional purchases. Yet, the execution of upselling often leaves much to be desired, and here’s why it might not be working as intended. The Repetitive Routine: A prevalent...
    Read more