Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • The Power of Evaluating Our Team
    The Power of Evaluating Our Team
    Ensuring optimal customer service is a challenging task faced by all retailers. One indispensable aspect is the regular evaluation of your team. The common phrase, “Your call is being recorded for quality and training purposes,” is heard most times when you speak to a call centre. While...
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  • Revitalising Team Motivation: 6 Strategies for Today's Workplace
    Revitalising Team Motivation: 6 Strategies for Today’s Workplace
    Managers often ask, “How do I motivate my team members?” It’s a common query in business environments or during training courses. While the carrot-and-stick method has been a go-to for many, bestselling author Daniel Pink aptly dubs it, “If you do… then you will get…,” highlighting its...
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  • The Crucial Role of Recognition in Leadership Culture
    The Crucial Role of Recognition in Leadership Culture
    In previous discussions, I’ve emphasised the amazing power of positive feedback and its universal benefits across all roles. However, it’s disconcerting to note that a significant portion of team members receive minimal to no positive recognition, as revealed by Gallup research, where less than a third of...
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  • Blood donation 100!
    Blood donation 100!
    Very proud to end 2023 with my 100th whole blood donation, a cause I have been supporting for some time now! With the blood service always short on donors, I do my best to get along every 3 months to make a small difference. So for anyone...
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  • Christmas Greetings!
    Christmas Greetings!
          Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching,...
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  • Embracing The Word "We" Instead of “I”.
    Embracing The Word “We” Instead of “I”.
    Leading effectively is undeniably challenging. As leaders, we must not only focus on our individual performance but also on the performance of our team members. Leaders cannot afford to have a bad day or even a momentary lapse, as it sends the wrong message to the team...
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  • Four Essential Tips for Boosting Team Engagement
    Four Essential Tips for Boosting Team Engagement
    The ability to attract and retain exceptional staff is crucial for the success of every business. Retaining talented employees has become even more vital, and this necessitates strong leadership, an area where we unfortunately fall short. The impact of strong leadership on team engagement is significant, as...
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  • Why Is There A Scarcity of Exceptional Leaders?
    Why Is There A Scarcity of Exceptional Leaders?
    In spite of the staggering expenditure on leadership training, CEOs continue to lament the absence of exceptional leaders within their organisations. In 2018 alone, businesses globally poured a staggering $366 billion into leadership development initiatives. However, this substantial investment has failed to yield the desired outcomes of...
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  • How To Sell More To Customers To Create A Win-Win
    How To Sell More To Customers To Create A Win-Win
    It may sound peculiar, but I genuinely love the process of selling, when it is executed well and prioritises the customer’s needs. Unfortunately, there are countless examples of poor selling practices occurring every day, which not only frustrates customers but also puts undue pressure on team members...
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  • How Aligning Goals Can Set Your Team Up For Success
    How Aligning Goals Can Set Your Team Up For Success
    As a leader, achieving a collaborative work environment, goes a long way in helping your team achieve your objectives. One key element is setting clear expectations, enabling team members to understand what constitutes a job well done and empowering them to meet those expectations. Unfortunately, many retailers...
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  • 8 Steps To Enhance Your Leadership Skills
    8 Steps To Enhance Your Leadership Skills
    I am always thrilled to share insightful research from Gallup, a global management consulting and research organisation known for delving deep into the psyche of leaders. One of their articles they highlighted eight behaviours exhibited by the world’s most exceptional leaders. Here are the 8 behaviours, accompanied...
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  • How To Unlock More Sales With These Simple Steps
    How To Unlock More Sales With These Simple Steps
    In today’s retail landscape, many businesses unknowingly miss out on significant revenue opportunities, allowing customers to walk away with limited products and sometimes nothing. These customers are more than willing to invest in additional products if retailers follow a few simple yet effective steps. The key is...
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  • The Importance of Feedback In Engaging Your Team
    The Importance of Feedback In Engaging Your Team
    In my experience, many managers face challenges when it comes to providing feedback, whether it be positive or constructive. When discussing positive feedback, some managers argue, “But I thank my staff every day.” While expressing gratitude is important, it is crucial that the feedback given is specific...
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  • Here’s How To Coach Your Team To Sell More
    Here’s How To Coach Your Team To Sell More
    Every retail business wants to sell more to their customers and therefore grow their average sale. Most businesses that I work with include an upsell or add on sell process in their steps of service so team members know that it is a requirement to do this....
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