Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • This Is Why Great Leaders Inspire Great Cultures
    This Is Why Great Leaders Inspire Great Cultures
    A great work culture is an amazing place to be a part of and leaders play an enormous role in defining and then maintaining a great work culture. In this culture, team members are highly motivated, they work for each other, staff turnover is low and outcome...
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  • This is Why Training Makes A Huge Impact
    This is Why Training Makes A Huge Impact
    Having spent a large percentage of my working life facilitating training course for retailers, of course I’m going to be very biased when it comes to the importance of training. That’s why it was great to read recently that Target (US) are investing heavily in their team...
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  • How Do Retailers Stand Out?
    How Do Retailers Stand Out?
    In today’s very competitive retail environment, only those retailers that can differentiate from their many competitors will survive and thrive. With competition at and all time high and many shoppers now spending time online, physical retailers have to dramatically improve in a number of key areas or...
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  • Why Leaders Need To Up The Empathy Level
    Why Leaders Need To Up The Empathy Level
    In a recent post on LinkedIn, Why leaders need to be more empathetic.  I talked about why leaders need to have more empathy and included an excellent Simon Sinek talk on the subject. Sinek states that “Empathy is concern for the individual, not just their output and...
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  • This Is Why Technology Will Be The Biggest Disruptor In Retail
    This Is Why Technology Will Be The Biggest Disruptor In Retail
    Technology is a disruptor for every industry and retail is no exception. To be competitive these days, retailers have to have an excellent online and in store offer for a number of reasons. One of the key reasons being customers switch channels to suit their own needs,...
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  • Why Leaders Need To Make Recognition Part of Their Culture
    Why Leaders Need To Make Recognition Part of Their Culture
    I have posted a number of times about the power of positive feedback and the benefits it has to all of us, no matter what our role. I still find it quite alarming reading the research that indicates most team members receive little or no positive feedback....
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  • Why Retailers Need To Adapt To Thrive
    Why Retailers Need To Adapt To Thrive
    The massive upswing in online sales, which was brought on by Covid, literally fast forwarded this transition by a number of years. Shoppers had no alternative when faced with lockdowns and now a number are much more inclined to keep shopping online. Online comes with all of...
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  • Why Store Managers Have To Be Great at Hard Conversations
    Why Store Managers Have To Be Great at Hard Conversations
    In retail one of the toughest gigs is that of a store manager. Not only are they responsible for their own and team’s performance, they are also responsible to achieve store targets. Throw in the need to keep customers happy as well as implement various initiatives from...
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  • Why Sports Teams Are Often Better Run Than Businesses
    Why Sports Teams Are Often Better Run Than Businesses
    I know that the analogies between sport and business can be over used at times, however I believe that businesses can learn a lot through copying some of the process’s sports teams use. Top sports teams and individuals don’t get to their peak without help. Yes, they...
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  • This Is Why Positive Feedback Is So Powerful
    This Is Why Positive Feedback Is So Powerful
    One of the key areas we train store and area managers on is how to provide effective feedback that either maintains or improves performance. The easiest feedback to provide, quite obviously is positive feedback, as every single team member wants to hear they are doing something right....
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  • What Leadership Competencies Do You Need For The Future?
    What Leadership Competencies Do You Need For The Future?
    I have often talked about the need for leaders to evolve and develop new skills when it comes to leading, motivating and retaining the best team members. In retail, I find that the best store leaders have the best team and pull the best results, not too...
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  • What Extremely Valuable Employees All Have In Common.
    What Extremely Valuable Employees All Have In Common.
    Great employees are often hard to find, yet are worth their weight in gold. They make life easier for their manager, add so much value in customer facing situations and are great to work with. They work well in a team situation as well as individually. Yet...
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  • Why Retailers Have To Focus On These 4 Key Areas
    Why Retailers Have To Focus On These 4 Key Areas
    Retail is one of the industries that still is deeply affected by the pandemic and this year is going to continue to be tough for many. With many retailers having to close their doors for an extended period last year, a large number of shoppers turned to...
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  • 4 Leadership lessons from the Last Dance
    4 Leadership lessons from the Last Dance
    The documentary series “The Last Dance” was a big hit in 2020 as it told the story of how Michael Jordan played a massive part in leading the Chicago Bulls to six NBA titles in eight years. It was a very interesting insight into the man himself,...
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