Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • Christmas Greetings!
    Christmas Greetings!
    We certainly hope you enjoyed reading our blogs and you found them helpful, with ideas on how to keep your teams motivated and focussed on the customer. The battle to deliver great customer service never stops and we hope 2021 kicks off bigger and brighter for you....
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  • Why We All Need To Be Coachable
    Why We All Need To Be Coachable
    Having been in a training role for 25 years plus, and trained well in excess of 30,000 people, one of the key success factors that comes through strongly as a positive trait is the ability to be coachable. When team members are coachable, they are always open...
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  • Here Are 6 Ways To Better Motivate Your Team
    Here Are 6 Ways To Better Motivate Your Team
    “How do I motivate my team members?” I hear this question from managers quite frequently when I work in a business or run training courses. We all know the carrot and stick method and a number of us (depending on your age) have endured this since early...
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  • Here is Why Your Staff Want To Leave You
    Here is Why Your Staff Want To Leave You
    Employee engagement has been at an all-time low for a few years now, which has resulted in a figure I saw published that shocked me – 85% of staff want to leave their current role and/or employer. Included in this figure are employees actively looking for a...
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  • 6 Steps To Help You Improve As An Emotionally Intelligent Leader
    6 Steps To Help You Improve As An Emotionally Intelligent Leader
    This is not the first time I have said this – Great leaders are hard to find! In an age where it’s getting harder to recruit and retain the best team, great leadership is the key to an engaged and motivated team. Yet the biggest reason people...
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  • 4 Powerful Reasons For Providing Effective Feedback
    4 Powerful Reasons For Providing Effective Feedback
    We all know that giving effective feedback is the key to getting your staff to consistently perform at a high level, but how many managers actually do this on a regular basis? As well as lifting performance there are a number of other benefits such as: Staff...
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  • Why You Need to Hold Your Team Accountable If You Want Great Performance
    Why You Need to Hold Your Team Accountable If You Want Great Performance
    When I receive poor customer service I always think, why is this happening? Quite often it’s not the team member’s fault who is serving me – sounds strange, but unless they are the manager it’s not that actual staff members fault. People perform where they are allowed...
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  • Why It's Critical to Search for the Why, What and How
    Why It’s Critical to Search for the Why, What and How
    I am always amazed when I train managers and area managers how to coach, that their biggest challenge when communicating, giving instructions or providing feedback, is to stop telling the team member what to do. We seem to think as a manager, we have to know all...
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  • 4 Tips on How to Put Your People First
    4 Tips on How to Put Your People First
    I have often said that your people are your greatest asset, but also your greatest weakness, if you have the wrong people in the wrong roles. Or if you don’t lead them well, set clear expectations, train and coach them to be the best they can be....
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  • Here's How To Be An Amazing Coach
    Here’s How To Be An Amazing Coach
    All of us have experienced coaching in some form, it could have been via a sports coach, business coach or a boss. Coaching has become a popular career for many individuals, wanting to strike out on their own. I first learnt the power of coaching about 25...
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  • Who Comes First - The Customer or The Employee?
    Who Comes First – The Customer or The Employee?
    The age old conundrum, who is more important customers or employees? This question which I’m sure has many different answers, is an interesting one. Without customers we don’t have a business, however the same applies that with no employees we also have no business. I grew up...
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  • Stop Telling Me What To Do!
    Stop Telling Me What To Do!
    Having run a number of coaching courses over many years for a broad range of clients, the biggest challenge facing all of these retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do...
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  • $20 Billion + Is a Lot of Money to Burn on Turnover
    $20 Billion + Is a Lot of Money to Burn on Turnover
    I have experienced at close hand how a poor manager can reduce productivity and ultimately motivate a great employee to leave for another job. The biggest reason most staff leave is that they don’t get on with their manager. As the saying goes people join companies but...
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  • Is There A Future For Physical Retail Stores?
    Is There A Future For Physical Retail Stores?
    The closing of physical stores has seen a spike in online sales as customers chose to explore this option, often because it was the only choice. Online retail sales data for the period April – June show sales have increased dramatically over the same period last year...
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