Leading a team can be a challenging but very rewarding experience. And finding the right team members is definitely difficult in today’s competitive environment. It’s also important to not only focus on your role in the business, but also to ensure that your team is motivated, challenged to learn, and delivering great customer service.
At The Retail Solution we have a fundamental approach to leadership that focuses on helping managers become the best leaders they can be. During our training sessions, we introduce the following three facts of leadership:
1. Leadership is about getting things done through others.
2. You get paid for they do, not just for what you do.
3. You need your people more than they need you!
In the retail industry, it’s not possible to run a store alone, especially during busy periods. Your team needs to be present and motivated to be there. Our coaching philosophy is “As a leader I have to do everything in my power to help my people be the best they can be, because when they succeed, I succeed”.
When we put this philosophy to course participants it is well received by managers, with 99.9% agreeing.
The key to successfully living this philosophy is to regularly undertake a number of tasks such as:
1. Setting clear expectations and reinforcing them.
2. Using benchmarking to analyse performance.
3. Setting goals.
4. Being a great role model.
5. Communicating effectively.
6. Evaluating performance by following up.
7. Providing effective feedback.
We provide training on all these steps, as most managers don’t learn these skills before becoming a leader or when they move into a leadership role.
Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, and selling skills.