Your people are your greatest asset, but they can also be your greatest weakness if they’re in the wrong roles or not well-led. Clear expectations, training, and coaching are crucial. Richard Branson emphasises that his focus isn’t on shareholders or customers, but on his people. Treating the
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A recent leadership article highlighted key points I thought were well worth sharing. Many leaders unknowingly fail their teams, creating environments where employees feel miserable, ignored, or under-resourced. This is counterproductive to nurturing a successful team. Common Leadership Pitfalls 1. Inappropriate Direction and Support: Striking the right
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Being a store manager is a demanding role that involves juggling numerous responsibilities. Despite the constant pressure, the primary goals remain to ensure consistently high-level service and to maximise sales. Here are five actionable tips to help store managers enhance their service experience: 1. Daily Pre-Opening Catch-Up
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Creating outstanding store managers is crucial for the success of any retail business. From my 25+ years of experience running over a thousand coaching courses, I’ve found that the performance of a store hinges on its manager. They are the face of the business and drive team
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Culture is often discussed but can mean different things to different people. Regardless, a business with the right culture grows and attracts better people who stay longer. Conversely, poor culture leads to high staff turnover, especially among top performers, causing the business to struggle. A strong company
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