Ensuring optimal customer service is a challenging task faced by all retailers. One indispensable aspect is the regular evaluation of your team. The common phrase, “Your call is being recorded for quality and training purposes,” is heard most times when you speak to a call centre. While
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Managers often ask, “How do I motivate my team members?” It’s a common query in business environments or during training courses. While the carrot-and-stick method has been a go-to for many, bestselling author Daniel Pink aptly dubs it, “If you do… then you will get…,” highlighting its
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In previous discussions, I’ve emphasised the amazing power of positive feedback and its universal benefits across all roles. However, it’s disconcerting to note that a significant portion of team members receive minimal to no positive recognition, as revealed by Gallup research, where less than a third of
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