I am always thrilled to share insightful research from Gallup, a global management consulting and research organisation known for delving deep into the psyche of leaders. One of their articles they highlighted eight behaviours exhibited by the world’s most exceptional leaders. Here are the 8 behaviours, accompanied
Read more →
In today’s retail landscape, many businesses unknowingly miss out on significant revenue opportunities, allowing customers to walk away with limited products and sometimes nothing. These customers are more than willing to invest in additional products if retailers follow a few simple yet effective steps. The key is
Read more →
In my experience, many managers face challenges when it comes to providing feedback, whether it be positive or constructive. When discussing positive feedback, some managers argue, “But I thank my staff every day.” While expressing gratitude is important, it is crucial that the feedback given is specific
Read more →
Every retail business wants to sell more to their customers and therefore grow their average sale. Most businesses that I work with include an upsell or add on sell process in their steps of service so team members know that it is a requirement to do this.
Read more →
In the dynamic world of retail, where success hinges on a top-performing team, the quest for exceptional employees can be challenging. Having worked in this industry for over 25 years, I’ve noticed that truly remarkable retail staff are a rare find. Unfortunately, mediocre performance has become a
Read more →
