We all know that giving effective feedback is the key to getting your team to consistently perform at a high level. As well as lifting performance there are a number of other benefits such as: 1. Clarity on expectations: Firstly, it is critical to set clear expectations
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Loyal customers are critical to every retailer in a number of ways. They come back more often, talk about the brand positively, encourage friends to also shop and spend on average, a lot more than non-loyal customers. A recent report from Bain & Co found that US
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Over the past few years, we have seen a number of retailers that have fallen by the wayside as competition for the customer dollar gets tougher and tougher. Recently two delivery platforms also joined the list of business failures. It’s always particularly sad for the staff who
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It’s a fairly common scenario, a team member is promoted into the role of store manager and is keen to make a positive impact. The challenges begin when the store manager realises that the team aren’t meeting their targets, turnover is high and morale is low. Often
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